Patient Information

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A hospital stay can be a very difficult time for both patients and their families. At National Park Medical Center, we are committed to making your visit as comfortable and stress-free as possible. Here in our Patient Information Center, you’ll find the answers to all your questions—everything from admissions and registration to billing and medical insurance. Of course, if you ever have a question, please feel free to call (501)620-1300. We’ll do everything we can to make you feel right at home.

Patient Service Representative
Patient Service Representatives (PSR) help customers resolve their concerns with service quality. They make rounds to newly admitted patients to ensure that they are fully comfortable with their surroundings. At anytime during your stay, you may call the PSR with a question or a suggestion on how to improve your healthcare experience. Upon discharge, your PSR will visit your room to make sure that we have done our best to create a positive hospital experience.

For concerns that fall outside their area of expertise, PSR’s are able to refer the concern to the appropriate person.

How do customers register a concern?

Register any question or concern that you may have through the Patient Care Representative. Each PSR has a pager number. Upon admission, the PSR will give you their pager number to call whenever their is an issue. If you need immediate assistance, call administration at (501) 620-1400.