Comments & Suggestions
At National Park Medical Center, our top priority is the health, safety and comfort of each and every patient. Backed by a caring staff and the latest medical technology, our goal is nothing less than to deliver unexpected levels of quality care, professional expertise and personal attention. Simply put, we are here to serve you, and we pledge to do so with excellence.
A hospital stay can be a very difficult time for both patients and their families. At National Park Medical Center, we are committed to making your visit as comfortable and stress-free as possible. Here in our Patient Information Center, you’ll find the answers to all your questions—everything from admissions and registration to billing and medical insurance. Of course, if you ever have a question, please feel free to call (501) 620-1300. We’ll do everything we can to make you feel right at home.
Patient Service Representative
Patient Service Representatives (PSR) help customers resolve their concerns with service quality. They make rounds to newly admitted patients to ensure that they are fully comfortable with their surroundings. At anytime during your stay, you may call the PSR with a question or a suggestion on how to improve your healthcare experience. Upon discharge, your PSR will visit your room to make sure that we have done our best to create a positive hospital experience.
For concerns that fall outside their area of expertise, PSR’s are able to refer the concern to the appropriate person.
National Park Medical Center encourages you to share any concerns you may have about your care. You can report your concerns by several ways. Please feel free to contact any of the following:
- Your nurse, nurse manager or physician. A nursing supervisor is always available through the hospital operator by dialing “0″
- The NPMC Administration office at (501) 620-1400
- The Quality & Risk Department at (501) 620-2590
- Health Facility Services at (501) 661-2201
- Joint Commission:
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
(800) 994-6610
complaint@jointcommission.org
Concerns about patient care or quality of our services not addressed by a call to our hospital leaders may be directed to the Capella Hotline at (866) 384-4276, the State Health Department at (800) 522-0203 or The Joint Commission at (800) 994-6610 (complaint@jointcommission.org)